Privacy Policy

Our Commitment to Your Privacy

3vk ("we", "us", "our") is committed to protecting and respecting the privacy of all users who access and use our online betting and casino platform at https://3vk.bet. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read this document carefully to understand our views and practices regarding your personal data.

By registering an account, using our website, placing bets, or interacting with any of our services, you acknowledge that you have read, understood, and consent to the practices described in this Privacy Policy. If you do not agree with any part of this policy, you should discontinue use of the 3vk platform immediately.

This policy applies to all users of 3vk, including players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other regions of Bangladesh. We understand the sensitivity of financial and personal data in the context of online gaming and handle all information with the highest level of care.

Information We Collect

When you register for a 3vk account or use our services, we may collect and process the following categories of personal information:

• Identity information: full name, date of birth, gender, nationality, and a copy of a government-issued identification document for KYC verification purposes.
• Contact information: email address, mobile phone number, and residential address (city or district within Bangladesh, such as Dhaka, Sylhet, or Chittagong).
• Financial information: deposit and withdrawal transaction records, preferred payment method (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, or card networks), and account balance history.
• Technical information: IP address, browser type and version, device type, operating system, time zone (Bangladesh Standard Time, UTC+6), and session duration data collected automatically when you visit 3vk.
• Behavioral information: betting history, game preferences (cricket, slots, live casino, crash games), bonus usage, wager amounts, and platform interaction logs used to personalize your experience.

How We Use Your Information

3vk uses the personal data we collect strictly for the following legitimate purposes:

• Account management: to register and maintain your 3vk account, verify your identity in accordance with KYC obligations, and manage your account security settings.
• Service delivery: to process deposits and withdrawals via bKash, Nagad, Rocket, or other supported payment methods; credit bonuses; and fulfill any other contractual obligations arising from your use of 3vk.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent transactions, money laundering, underage gambling, and other prohibited activities that may harm you, other users, or our platform.
• Customer support: to respond to your inquiries, resolve disputes, address technical issues, and communicate important account updates or policy changes via email or push notification.
• Service improvement: to analyze aggregate usage data, understand betting patterns across cricket, slots, and live casino categories, and improve the overall quality, performance, and safety of the 3vk platform.

Data Sharing and Disclosure

3vk does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial or marketing purposes. We are committed to limiting data sharing to only what is strictly necessary for operating our platform legally and safely.

We may share limited personal data in the following circumstances only:

• Payment processors: transaction data is shared with our authorized payment processing partners (including bKash, Nagad, Rocket, Visa, and Mastercard networks) solely to process your financial transactions securely and accurately.
• Game technology providers: aggregated, non-personally-identifiable data may be shared with our game software partners (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi) for the purpose of game performance monitoring and RNG certification.
• Legal obligations: if required by law, court order, or any competent governmental authority in Bangladesh, 3vk may disclose personal data to comply with its legal obligations. We will notify you of such disclosure to the extent permitted by law.

Cookies and Tracking Technologies

3vk uses cookies — small text files placed on your device — to enhance your experience on our platform. Cookies allow us to remember your login session, maintain your language preference, track your betting session for security purposes, and analyze how users navigate the site. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

You may configure your browser settings to refuse cookies or alert you when cookies are being sent. However, please note that disabling cookies may affect the functionality of certain features on 3vk, including maintaining your logged-in status and remembering your preferred payment method for faster checkout.

How We Protect Your Data

3vk takes the security of your personal and financial data seriously. We employ multiple layers of technical and organizational safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include 256-bit SSL/TLS encryption on all data in transit, encrypted storage for sensitive fields such as passwords and payment details, two-factor authentication options for account login, and regular security audits of our platform infrastructure.

While we implement these robust security measures, no method of transmission over the internet or electronic storage is completely infallible. We cannot guarantee the absolute security of your data, but we commit to notifying affected users promptly in the event of any data breach that may compromise personal information, and to taking immediate corrective action.

How Long We Keep Your Data

3vk retains your personal data for as long as your account remains active or as needed to provide our services. We also retain data for a reasonable period after account closure to comply with our legal, regulatory, accounting, and reporting obligations. Specifically, transaction records and KYC documentation may be retained for up to seven years in line with standard financial record-keeping practices. When data is no longer needed, it is securely deleted or anonymized so that it can no longer be attributed to an individual user.

Your Rights Regarding Personal Data

As a user of 3vk, you have the following rights with respect to your personal data held by us. To exercise any of these rights, please contact our support team at [email protected]:

• Right of access: you may request a copy of the personal data we hold about you at any time, and we will provide it within 30 days of receiving your verified request.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
• Right to erasure: in certain circumstances (for example, where we no longer need the data for the purposes for which it was collected), you may request that we delete your personal data. This right is subject to our legal retention obligations.
• Right to restrict processing: you may request that we limit the way in which we use your personal data in certain circumstances, for example while a dispute is being investigated.
• Right to withdraw consent: where we are processing your data on the basis of consent (for example, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

We will respond to all valid data rights requests within 30 days. In complex cases we may extend this by a further 30 days, in which case we will notify you and explain the reason for the delay. There is no charge for exercising your rights under this policy.

Third-Party Payment Providers

To facilitate deposits and withdrawals in BDT, 3vk partners with leading Bangladeshi and international payment service providers including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. When you initiate a financial transaction, relevant payment information is shared securely with the applicable payment provider solely to complete that transaction.

Each third-party payment provider operates under its own privacy policy and terms of service, which govern how they handle any data shared with them by 3vk. We encourage you to review the privacy policies of any payment provider you use. 3vk is not responsible for the data practices of third-party payment service providers once data has been transmitted to them in accordance with your instruction to initiate a transaction.

Protection of Minors

3vk is strictly an adults-only platform. Our services are available exclusively to individuals who are 21 years of age or older (21+ only). We do not knowingly collect, store, or process personal data from individuals under the age of 21. If we become aware that a minor has provided us with personal information or registered an account, we will immediately suspend the account and delete all associated personal data. If you believe a minor may have created an account on 3vk, please contact us at [email protected] so that we may investigate and take appropriate action without delay.

Changes to This Privacy Policy

3vk reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, applicable laws and regulations, or operational requirements. Any material changes will be communicated to registered users via email or a prominent notice on the 3vk platform prior to the change taking effect.

The date at the top of this page indicates when this Privacy Policy was last revised. Your continued use of 3vk following the posting of any changes constitutes your acceptance of the revised policy. We recommend that you review this page periodically to stay informed about how 3vk protects your personal information.

Get in Touch with 3vk

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 3vk handles your personal data, our dedicated support team is here to help. We aim to respond to all privacy-related inquiries within 48 hours during regular business hours (Bangladesh Standard Time, UTC+6).

Email: [email protected]